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Privacy policy

We are committed to protecting the privacy of the personal information you provide to us when using Askeey and we value your privacy. That's why we have created this document (the “Privacy Policy”). It applies to all Users of the Platform.

We invite you to carefully read our Privacy Policy and to contact us for any question about the collection and processing of your Personal Data at the following e-mail address: contact@askeey.com.

Please note that the Privacy Policy is an integral part of the General Terms of Use and that the definitions set forth therein are applicable to this document.

Scope and Application

The Privacy Policy details the Personal Data collected and processed when using our Application, the purposes for which Users' Personal Data is processed, how Askeey uses it, and the features offered to allow Users to access and update their Personal Data.

Personal Data is defined as any information relating to a natural person who can be identified, directly or indirectly. It is for example: the name, first name, email and postal address of a physical person, his image on a photograph or a video, an IP address, a location data, etc.

Acceptance and Modification of Our Privacy Policy

By accepting the Terms of Use, you confirm that you have read and accept without limitation or qualification this Privacy Policy, which forms an integral part of the ToU. In case of disagreement with one or more of its conditions, the User is free not to use or no longer to use our services (especially in case of modification of the terms of the Privacy Policy).

This Privacy Policy may change from time to time, but any reduction in your rights will not be enforced without your consent. Askeey will post new versions of the Privacy Policy on the Application and at askeey.com/privacy and will alert Users by means of a pop-up window that will appear upon opening the Application.

In general, the Privacy Policy is always easily accessible at askeey.com/privacy or from your User Account settings.

Identification of the Data Controller

According to the regulations in force, Askeey is the Controller of the processing of your Personal Data.

In this capacity, Askeey undertakes to comply with the legal provisions in force and to carry out a lawful, fair and transparent processing of Personal Data of Users. Askeey also guarantees to the Users that this processing is in accordance with the explicit and legitimate purposes determined in the Privacy Policy. The duration of processing does not exceed the time necessary for the purposes for which the Personal Data are collected and processed.

Categories of Personal Data Processed When Using the Application (I) Which Personal Data Are Processed?

In order to provide access to the Platform to its Services, Askeey may collect several categories of Personal Data about you, for different purposes, legal bases for processing and different retention periods. We offer a summary of all this information in the table below.

If you wish to know more about the Data collected and the purposes of processing you can also read the details below the following table.

Purpose of the Processing Personal Data Processed Legal Ground for the Processing Retention Period
Account creation and User identification - Account management Mandatory profile data Performance of the contract between You and Askeey Duration of the use of the services increased by 3 years after the last connection to the service or until the request for removal
Account creation and User identification - Account management Optional profile data Consent Duration of the use of the services increased by 3 years after the last connection to the service or until the withdrawal of consent
Purchase of paid features Transaction Data submitted by the Store Performance of the contract between You and Askeey Duration necessary for the execution of the transaction increased by the legal retention period for accounting purposes
Proper functioning of the Platform and its Services Data related to your activity on Askeey, Communications with Askeey, Data related to devices and equipment used Legitimate interests of the Data Controller 2 years from collection date
Proper functioning of the Platform and its Services Data sent by your phone's camera and photos stored on your phone, Geolocation Data Consent Duration of the use of the services increased by 3 years after the last connection or until the withdrawal of consent
Administrative management of the Platform, complaints and reports from Users, Moderation of content in accordance with our ToU Content Data, Data about your activity on Askeey Compliance with our legal obligations 1 year from collection for metadata
5 years (statutory limitation) for data retained for dispute prevention purposes
Connection with other Users Contact data from your smartphone / Geolocation Consent Duration of use of services or until withdrawal of consent
Details On The Personal Data Collected and Processed

Askeey collects two different types of Data:

(I) Data that you provide to us

Profile Data: This is the Data that you are required to enter when you sign in: email address or phone number, first or last name, username, and password.

You can also fill in optional Data: your biography, date of birth, profile picture.

Communications with Askeey: When you report a problem with the Platform (inappropriate content, bugs, errors), respond to a survey about the quality of our Services, request assistance, or make a request to exercise your rights, we record the information you agree to share with us or that we need to respond to your request.

(II) Data we collect when you use our Services

Data related to your activity on Askeey: this notably includes:

Connection Data: IP address, date of registration, date of your last connection;

Data about how you interact with other Users: the number of followers and votes, comments left on Content shared by other Users, the Users and Channels with whom you interact the most;

Data about how you use our Services, time of posting, number of late Askeey posts, comments, etc.

Content Data: We collect content that you create through our Services such as posts, comments, photos. Note that Users who view your Content can always take a copy or screenshot of it. Therefore, we strongly recommend that you do not post or send to Users any Content that you do not want to share.

Phonebook Data: With your consent, Askeey may access your phone book to identify your contacts already registered on Askeey or so that you can invite your friends to register on the Platform. We never access your contact list without your permission.

Device and Equipment Data: We collect information about and from the devices and equipment you use to access Askeey. This includes your IP address, device type, application crashes, operating system version, language used.

Details of the legal basis and purposes of the processing

We process the above-described Data in accordance with the requirements of the GDPR for various purposes on the bases of:

Contract performance where the processing enables Askeey to provide the Services as described in the Terms of Service.

This includes:

Access to the Platform and related services (profile visibility, transmission of comments and shared content, suggestion to follow Users and Channels);

The proper functioning of Users' accounts;

Notification of changes to our services;

User support services;

Administration of the Platform, repair and correction of bugs, updates;

The provision of services for sharing User Content and interacting with other Users;

Our legitimate interests where the processing allows us to provide you with an efficient and dynamic Platform. This includes:

Monitoring User Content, comments, messages and associated metadata for administrative purposes and to verify their compliance with our Terms of Service;

Verifying the compatibility of the content presentation methods with respect to the type of device used; The understanding of the modalities of use of the Platform by the Users for the purposes of improvement, development and commercial promotion of the Application;

Verifying the stability and security of the Platform;

Identifying criminal activities, fraudulent behavior, misuse of the Platform;

Sending surveys and requesting feedback in order to improve the Services offered.

Compliance with our legal obligations where the processing of Data is aimed at preventing and combating abusive, fraudulent, and illegal activities. Your consent where the processing relates to geolocation or phonebook Data. This includes:

Geolocation for the purpose of connecting the User with friends who are geographically close to the User's location;

Geolocation for the purpose of indicating where User content was created;

Access to the phone book to identify Users of our Services that you know.

(II) Cookies

A “cookie” (or “tracker”) is a connection indicator that designates a text file that may be recorded in a dedicated space on the hard disk of your terminal (computer, tablet, or smartphone), when you consult a service available online. A cookie allows its issuer to identify the terminal in which it is stored, during the period of validity or storage of the cookie. The cookie does not identify the User as such; it is used to record your browsing information on the Platform.

When you connect to the Platform, information relating to your browsing is likely to be recorded in “Cookies” files installed on your terminal, according to the choices you may have expressed concerning cookies and which can be modified at any time. These cookies allow personalized navigation and are also used for analytical purposes (audience measurement).

The existence of cookies and their purpose(s) will be indicated to you when you connect to the Platform, by the presence of an information banner placed at the bottom or top of the home page.

The deposit and reading of cookies on your terminal generally requires your prior consent, which, if applicable, is obtained by clicking on “I accept”. The consent given for the use of cookies is valid for 13 months. After this period we will ask you to renew your agreement.

In case of refusal of cookies, objection to those stored by default, or deletion of the cookies, the User is informed that he can no longer benefit from a number of features that are nevertheless necessary to navigate in some areas of the Platform. Where appropriate, Askeey disclaims any responsibility for the consequences related to the degraded operation of its Services resulting from the inability of Askeey to record or view the cookies necessary for the proper functioning of the Platform and that you have refused or deleted.

Finally, it is important to distinguish the cookies issued on the Platform from those issued by third parties. In this respect, we inform you that cookies may be placed from time to time on certain pages of the Platform by third parties (advertisers or others). Please be aware that Askeey has no control over the use of cookies by third parties.

Askeey uses the following cookies and trackers:

On the Application:

Cookies that are necessary for you to use the Services, such as allowing you to stay logged into your account;

Cookies analyzing your use of the Application to generate statistical reports

Cookies necessary for the proper and efficient operation of the Application, for example by saving your user preferences.

On the website:

Cookies analyzing your use of the website to generate statistical reports, without identifying you:

Conditions of use of Personal Data

Any use of Personal Data for purposes other than those set out above in our Privacy Policy will require the prior express consent of the User.

Askeey undertakes to keep the Personal Data of the Users only for as long as is strictly necessary for the declared processing of the data for the above-mentioned purposes or for the exercise and establishment of its legal rights, and in any case within the limits imposed by the law.

Askeey undertakes to delete the Personal Data from its databases at the end of these various periods. In case of request for deletion of your account, it will be effective within 30 (thirty) days. All of our backups are automatically deleted after 90 (ninety) days.

However, Askeey may retain certain information for a period of time after the closure of the User's personal account in order to meet legal, accounting and tax obligations and, in particular, to prevent possible unlawful behavior after the deletion of a User Account (reuse of an old account by a third party). In this case, the Personal Data will be deactivated and will no longer be accessible online.

Sharing of Information with Third Parties

(I) No disclosure of Personal Information to third parties

With the exception of Content that you have licensed to us in accordance with the Terms of Use, Askeey will not disclose to third parties any information or Personal Data provided by Users. This information and Personal Data is used exclusively by Askeey's internal services and will not be transferred or sold to third parties without your prior express consent.

(II) Communication of Personal Data for external processing purposes

Your information and Personal Data may, where appropriate, be transmitted to third party contractors involved in the provision of the Services (technical and hosting providers, sending notifications, publishing and sharing content, user tracking and satisfaction surveys, management of security incidents or fraudulent activity, etc.).

Askeey undertakes to communicate Users' Personal Data only to authorized and trusted service providers, who process it on our behalf, according to our instructions, in accordance with this Privacy Policy and in compliance with any other appropriate security and confidentiality measures.

(III) Disclosure of Personal Data

Processing Personal Data as described in the Privacy Policy may involve transferring your Data to one or more other countries

(IV) Disclosure for Legal and Statutory Purposes

Information and Personal Data may also be disclosed to a third party if Askeey is required to do so by law, regulation, or court order, or if such disclosure is necessary for the purposes of an investigation, court order or legal proceeding, either domestically or abroad.

In addition, Askeey may share information and Personal Data with third party companies, consultants or individuals in order to:

Enforce the Privacy Policy and the General Terms of Use of the Application in force, including to ascertain any breach thereof;

Protect against any infringement of the rights, property or safety of its users, in accordance with and in compliance with the law.

Security of Personal Data

We implement technical and organizational measures, such as encryption of Data or restriction of access to authorized personnel, to ensure that your Personal Data is processed securely in accordance with the Privacy Policy. However, the transmission of information via the Internet involves irreducible risks that do not allow us to guarantee perfect security of the information transmitted via the Platform. Consequently, any transmission of Personal Data is made at your own risk.

Respect of the rights of the Platform Users

You have certain rights regarding your Personal Data, as follows:

1. Right of access: it allows you to access free of charge the Personal Data collected about you.

2. Right of rectification: it allows you to update or correct the accuracy of your Data. You can exercise this right directly from your account settings.

3. Right of deletion: it can be exercised when the processing of Personal Data is no longer necessary for the purposes for which they were collected or, if applicable, when you withdraw your consent to the processing.

4. Right to object to the collection and processing of all or part of your Personal Data: this right is not absolute and applies only to Personal Data collected for commercial prospecting purposes, including profiling when it is linked to commercial prospecting activities. When you choose to object to such processing we ask you to indicate the reasons for your objection so that we can balance our legitimate interests against your request.

5. Right to limit the processing of Personal Data. This right is not absolute, and can only be applied when:

- a request for rectification has been made under the right of rectification described in 8.2. You may then request that the processing of your Personal Data be stopped for the time necessary to verify the accuracy of the requested rectification. you wish to object to the deletion of your Personal Data whose processing was unlawful;

- Askeey no longer needs the Personal Data in accordance with the purposes of processing but they are still necessary for the establishment, exercise or defense of legal claims;

- you wish to object to the deletion of your Personal Data whose processing was unlawful;

- You wish to exercise your right to object as described in 8.4. You may then request that the processing of your Personal Data be stopped for the time necessary to balance our legitimate interests against your request.

Before we can respond to a request to exercise one or more of your rights, we may ask you to confirm some of your Account information to verify your identity. In case of reasonable doubt, we may ask you for identification.

Information Regarding Children

Askeey is not intended for children under the age of 13. If you believe that we have Personal Information about a child or that it has been collected from a child under the required age, you may report your concerns to us by reporting the content or the User Account.


You can exercise these rights at any time in one of two ways:

By mail to the following address: RDMA Group, Coastal Highway Lewes, DE 19958, United States;

By e-mail to: contact@askeey.com

Askeey undertakes to respond to your requests concerning the Privacy Policy or the exercise of your rights, as soon as possible and no later than the time limit set forth by applicable legislation.