Why can't I claim my prize after the update? Does it give me access to the program?

you can claim in v2 of the app which is now live on the play store and the App Store. Please read this medium article fully which explains everything https://legionnetwork.medium.com/legion-super-app-v2-launches-be4bea482a27

please tell us???? what error you got?

What’s the error

You will need some BNB gas fee to claim the tokens

Using multiple vpns and emulator, multiple users using same ip and device will get account unverified. You have done any of these then your account is flagged.