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I just contacted ArtMeta and Fractal (KYC platform for ArtMeta) and support told me they are experiencing tech issues I think we may have the same issue as with SynCity Can your team push the process or make all projects use one KYC platform such as Synaps ?
You can add your suggestions here mate https://polkastarter.canny.io
you can claim in v2 of the app which is now live on the play store and the App Store. Please read this medium article fully which explains everything https://legionnetwork.medium.com/legion-super-app-v2-launches-be4bea482a27
check your profile>>claim rewards