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I also live in the uk and it works for me. did you try also other way moonpay or ramp ?
I used ramp for the first time so will use this in the future. I got used to transak. My way off thoughts is if it aint broke dont fix it and when something stops working i like to understand the reason. I dnt no why transak wouldnt work? O well 1 off those things. Cheers